Over the course of the last twelve months, Pinnacle Quality Insight, a nationally recognized customer satisfaction firm, has interviewed Access Home Care and Hospice patients and their family members.
Patients and their families were asked to evaluate several aspects of their received services. From the results of these interviews, Pinnacle determined that Access Home Care and Hospice qualified as "Best In Class" for the following service areas:
- Licensed Nurse Services
- Professional Therapy Services
- Home Health Aid Services
- Pain Management
- Response to Problems
- Courtesy and Friendliness
- Recommend Agency to Others
- Safety/Education and Training
- Communication from Agency
- Overall Customer Satisfaction
The "Best In Class" rating was determined by comparing Access Home Care and Hospice in each service area to similar providers across the country. For more information on Pinnacle Quality Insight, go here.
Access patients are the beneficiaries of excellent nurses, nursing aides, social workers, chaplains, office staff, and volunteers. Thank you to everyone who does their best to meet the needs of all our patients.
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